Technical turbulence leaves Wizz Air passengers stranded
Technical issues caused chaos among Wizz Air's customers. Travellers faced a wave of cancelled flights and changes in the booking system. The airline issued an official statement, which did not alleviate the frustration.
Many Wizz Air passengers encountered an unpleasant surprise. Their flights were suddenly cancelled or changed without prior notice, causing chaos and complaints from travellers.
Travellers complained about information chaos and cancelled flights
Customers could not understand what was happening with their reservations. In many cases, explanations were lacking, which frustrated thousands of people who had planned their trips.
Reactions to the problem were swift, and passengers used social media to complain about the airline's lack of response. One angry customer wrote on Twitter that he spent "hours sitting on the floor of terminal" without receiving any information on the alleged flight cancellation.
Other travellers expressed their dissatisfaction with the lack of access to basic information, calling the airline's lack of response "disgraceful."
Wizz Air reservation system failure
The Hungarian airline finally issued an ambiguous statement regarding problems with the reservation system. According to the communication published by Wizz Air on platform X, travellers may notice changes in their reservations on the website or in the app. Passengers were instructed to ignore these changes and were assured that the problem is being resolved.
"Why did you change the flight time from Luton to Tirana from 19:30 to 22:40? Could have made it 20:00, but why so late?" wrote one user on the portal. "Still no info on why flights from Naples were cancelled? Hours sitting on the floor of the terminal with no information and not even a bottle of water. Disgraceful" - commented another.
Wizz Air apologizes to travellers and works on the issue
The problem seems to affect flights to and from countries such as Turkey, Jordan, and Albania, with travellers still complaining about the airline's lack of specifics and unclear communication.
"Dear customers, we are experiencing a technical issue affecting our booking system. As a result, you may notice changes to your booking on the app or website or receive related notifications. Please disregard these changes, and rest assured that we will update you as soon as the issue is resolved. Our team works diligently to fix the problem and restore the affected flights. Thank you for your understanding and patience" - said a Wizz Air spokesperson to The Sun.
